The qualified candidate will work on the Service Desk Team to provide on-demand support via phone, chat, or other methods.
Responsibilities also include the following:
Handles a variety of intermediate to advanced technology-related support requests.
- Provides application support, including installation, maintenance, licensing, and end-user training of several computer applications.
Demonstrates knowledge and proficiency in supporting Windows and Mac operating systems, Microsoft Office as well as Google’s GSuite products, and network troubleshooting LAN / WAN.
Must be an excellent problem solver.
Installs PC software, hardware, and cabling, including non-standard configurations, providing connectivity where necessary.
Promotes optimal workflow for service desk ticket resolutions.
Performs other duties as assigned.
Minimum Requirements
High School Diploma or Equivalent preferred.
Post-secondary training is preferred, but not required.
Candidate must interface professionally with all technology users.
Must be able to work with minimal supervision, while demonstrating quick and effective problem-solving skills
Excellent interpersonal and communication skills.
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